FAQ

Orders will ship 1­-2 business day after your order. This does not include the time spent in transit!

*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.

Transit times will vary based upon a few different conditions, including but not limited to:

• The total distance between us and you
• Whether your parcel is a domestic (USA) or international (everywhere else) shipment
• What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:

• USPS First Class: 7-10 Business Days
• USPS Priority Mail: 5-7 Business Days($100 worth of insurance included)
• FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
• FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

• Domestic vs International shipments
• Total weight of the package
• Selected shipping method

How do I return an item?

In the event you need to return a product, this must be completed within 30 days of your DELIVERY date.

We do not accept returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer

Please email shop@urbanyetirecords.com with the following information:

• Items you want to return
• Reason for your return
• Your order number (Example: UY0001).

Shipping is NOT refundable

Once your return shipment reaches our office, we will contact you to confirm the return.  We will then process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original payment method used to purchase the product. That refund process can take anywhere from 7-10 business days.  At any time during that process, we will be there to help answer questions.

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.