In order to complete a Return:
In the event you need to return a product, this must be completed within 30 days of your DELIVERY date.
We do not accept returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer
Please email shop@urbanyetirecords.com with the following information:
- Items you want to return
- Reason for your return
- Your order number (Example: UY0001).
Shipping is NOT refundable
Once your return shipment reaches our office, we will contact you to confirm the return. We will then process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original payment method used to purchase the product. That refund process can take anywhere from 7-10 business days. At any time during that process, we will be there to help answer questions.